ChipIn← Back to Legal

Legal

Terms of Service

Last Modified 28 April 2026 · ChipIn LLC · 221 Main St Ste N, Nashua, NH 03060 · legal@chipinpro.com

1. About These Terms

These Terms of Service ("Terms") are a legal agreement between ChipIn LLC, a New Hampshire limited liability company ("ChipIn," "we," "us," or "our"), and the organization or individual accepting these Terms ("Customer," "you," or "your"). They govern your access to and use of the ChipIn platform, including all software, tools, event microsites, registration and donation management features, auction tools, communication tools, payment facilitation, and all other platform features and services (collectively, the "Platform").

By clicking to accept, signing an order form that references these Terms, or otherwise accessing or using the Platform, you agree to be bound by these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

These Terms incorporate by reference the ChipIn Data Processing Agreement ("DPA"), available at chipinpro.com/legal/dpa, which governs our processing of personal data on your behalf.

ChipIn may offer additional services including custom site deployment, onboarding, and implementation support under separate written statements of work or order forms, which are governed by these Terms except as otherwise specified.

2. Definitions

"Customer Content" means all data, text, images, logos, event information, participant data, donor data, auction item descriptions, sponsor materials, and any other content you upload to or generate through the Platform.

"End Users" means the individuals who interact with your events through the Platform, including, but not limited to, participants, donors, sponsors, bidders, and other attendees.

"Event" means any fundraising event, charitable tournament, or other activity you organize and manage through the Platform.

"ChipIn Payments" means the integrated payment processing service offered by ChipIn, as described in Section 5A.

"Platform" has the meaning given in Section 1.

"Service Fees" means any fees payable by you for use of the Platform, as described in Section 6.

"Payment Processor" means any third-party payment processing service connected to the Platform by the Customer to accept payments from End Users including, but not limited to, Stripe, Inc.

"Payment Processor Account" means the account the Customer maintains with a Payment Processor and connects to the Platform.

3. Platform Access and License

3.1 License grant.

Subject to these Terms, ChipIn grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform during the term of these Terms solely for managing your events and related fundraising activities.

3.2 Account registration.

You must create an account to use the Platform. You represent that all information you provide during registration is accurate and complete, and you agree to keep it current. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

3.3 Authorized users.

You may grant access to individuals within your organization ("Authorized Users"). You are responsible for your Authorized Users' compliance with these Terms and for all actions they take through your account.

3.4 No transfer.

You may not sublicense, resell, or transfer your account or rights under these Terms to any third party without our prior written consent.

4. The Platform — What We Do and Do Not Do

4.1 Platform role.

ChipIn provides software tools that enable you to organize events, manage registrations, process donations, run auctions, communicate with participants, publish event microsites, and access other platform features. We are a software platform provider. We are not a party to any transaction between you and your End Users, and we do not endorse, guarantee, or take responsibility for the content of your events or the manner in which you conduct them. ChipIn may modify, update, or discontinue any feature of the Platform at any time as part of ongoing development.

4.2 Your relationship with End Users.

When an End User registers for your event, makes a donation, or places a bid through your microsite, that transaction is between you and the End User. ChipIn is not a party to that relationship. You are solely responsible for honoring all commitments made to End Users, including delivering the event, fulfilling auction items, processing refunds, and complying with all obligations arising from your relationship with them.

4.3 No endorsement.

ChipIn does not verify, endorse, or guarantee the accuracy of any information you publish through the Platform, the legitimacy of your organization, or the proper use of any funds raised through the Platform.

4.4 No funds custody.

Where a Customer uses direct payment processing, ChipIn does not hold, control, or disburse End User funds. Payments flow directly to the Customer's Payment Processor Account. The Customer is responsible for all transactions with their End Users. Where ChipIn Payments is enabled, Section 5A governs.

5. Direct Payment Processing

Customers who connect their own Payment Processor Account to the Platform accept payments directly through that account. Your use of your Payment Processor is governed by that Payment Processor's terms of service, which you agree to separately. ChipIn is not a party to your agreement with your Payment Processor and has no liability for any decision your Payment Processor makes regarding your account. You are solely responsible for all End User transactions, refunds, and payment disputes processed through your Payment Processor Account.

5A. ChipIn Payments

Where ChipIn Payments is enabled, ChipIn facilitates payment processing on the Customer's behalf. ChipIn does not own End User funds at any point during ChipIn's facilitation of payment processing on the Customer's behalf. ChipIn will disburse funds to the Customer on a schedule determined at ChipIn's sole discretion and may delay, withhold, or adjust disbursements for any reason including, but not limited to, suspected fraud, chargebacks, or assessment of risk. The Customer is solely responsible for all chargebacks and payment disputes and agrees to indemnify ChipIn for any amounts debited from ChipIn's Platform account in connection with a dispute. Refunds are initiated through the ChipIn Platform. Use of ChipIn Payments requires acceptance of the Stripe Connected Account Agreement.

6. Service Fees

6.1 Fees.

Service Fees, if applicable, are set out on the pricing page at chipinpro.com or in a written order form. ChipIn may introduce, change, or remove Service Fees at any time by posting updated pricing. Continued use of the Platform after any Service Fee change constitutes acceptance of the updated Service Fees as of the date ChipIn updates the Service Fees.

6.2 Taxes.

You are responsible for all taxes applicable to your use of the Platform, including any taxes on Service Fees. ChipIn will charge applicable taxes where required by law.

7. Your Responsibilities

7.1 Legal compliance.

You are solely responsible for ensuring that your use of the Platform and the conduct of your events complies with all applicable laws and regulations, including, but not limited to, laws governing charitable solicitation, charitable gaming, auctions, raffles, sweepstakes, data protection, consumer protection, and tax reporting in every jurisdiction where you operate or solicit contributions.

7.2 Charitable solicitation registration.

Many US states and other jurisdictions require organizations to register before soliciting charitable contributions from residents of those jurisdictions. You are solely responsible for determining whether such registration requirements apply to you and for completing all required registrations before soliciting contributions through the Platform.

7.3 Auctions, raffles, and gaming.

ChipIn makes no representation about the legal treatment of any auction, silent auction, raffle, sweepstakes, or other gaming activity in any jurisdiction. You are solely responsible for compliance with all applicable charitable gaming, auction licensing, and solicitation laws wherever you conduct such activities. Before running any auction or gaming activity through the Platform, you should obtain advice from qualified legal counsel regarding the requirements in your jurisdiction.

You represent and warrant that:

  • You have obtained any required licenses, registrations, or approvals for your auction or gaming campaign before soliciting participation;
  • You will comply with all applicable rules regarding official rules publication, winner selection, prize delivery, affidavits of eligibility, and winner tax documentation including IRS Form 1099 where required;
  • You will void and refund any entry or bid from any jurisdiction where your campaign is not approved; and
  • If you have relied on any compliance guidance, that you have relied on your own legal counsel for such compliance guidance, and not on ChipIn.

You agree to indemnify ChipIn from all claims, fines, penalties, or regulatory actions arising from your auction or gaming activities in accordance with Section 13.

7.4 Tax documentation.

You are solely responsible for determining how applicable tax laws apply to your event, including donor acknowledgments, quid pro quo disclosures, and any tax documentation required by law. ChipIn provides transaction receipts as proof of payment only. ChipIn has no obligation to generate or issue tax acknowledgment letters, and makes no representation about the tax deductibility of any money processed through the Platform.

7.5 Organization authority.

You represent and warrant that you have full legal authority to enter into these Terms, to bind your organization, and to use the Platform for the purposes described. You further represent that your use of the Platform will not violate any law or the rights of any third party.

7.6 Accurate information.

You represent that all information you provide to ChipIn and all content you publish through the Platform is accurate, complete, and not misleading.

7.7 Prohibited uses.

You may not use the Platform to:

  • Engage in fraudulent, deceptive, or unlawful activity of any kind;
  • Misrepresent your organization's legal status, tax-exempt status, or the purpose for which funds are raised;
  • Solicit contributions for purposes other than those disclosed to End Users;
  • Violate any applicable anti-money laundering, sanctions, or counter-terrorism financing laws;
  • Transmit malware, viruses, or other harmful code;
  • Attempt to gain unauthorized access to any part of the Platform or any other system;
  • Scrape, copy, or extract Platform data using automated means; or
  • Use the Platform in any way that could damage ChipIn's reputation or systems.

7.8 Financial distress.

You agree to promptly notify us if you become unable to fulfill obligations to your End Users due to financial difficulty, including, but not limited to, if you are unable to deliver a planned event after receiving registrations or donations.

7A. Acceptable Use of Communications Features

You may only use the Platform's email and SMS features only to communicate with individuals who have a genuine relationship to your events or organization. You are solely responsible for complying with all applicable laws governing electronic communications, including CAN-SPAM (US) and CASL (Canada). You must honor all unsubscribe and opt-out requests promptly. You may not use the Platform's communications features to: send spam; communicate with purchased lists; send deceptive messages; or send messages on behalf of any third party. ChipIn may suspend communications access without notice if it reasonably determines you are using these features in violation of these Terms or in violation of applicable law.

8. Customer Content

8.1 Your content.

You retain ownership of your Customer Content. By uploading or publishing Customer Content through the Platform, you grant ChipIn a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, and transmit your Customer Content to operate the Platform and provide the services described in these Terms.

8.2 Marketing license.

You additionally grant ChipIn a worldwide, non-exclusive, royalty-free license to use your organization's name, logo, and event images in ChipIn's marketing materials, case studies, website, and promotional content for the purpose of promoting the Platform. You may revoke this marketing license at any time by written notice to legal@chipinpro.com, with effect for future use only.

8.3 Content warranties.

You represent and warrant that you have all rights necessary to grant the licenses in this Section, that your Customer Content does not infringe any third party's intellectual property rights or privacy rights, and that ChipIn's use of Customer Content in accordance with these Terms will not give rise to any claim by any third party.

8.4 Content removal.

ChipIn may remove Customer Content that we reasonably believe violates these Terms, infringes third-party rights, or is required to be removed by applicable law. We will notify you of any removal where practicable.

8.5 Feedback.

If you provide ChipIn with suggestions, feedback, or ideas (collectively, "Feedback") regarding the Platform, ChipIn may use such Feedback freely without compensation, attribution, or restriction. You retain no intellectual property rights in your Feedback.

9. ChipIn Intellectual Property

ChipIn and its licensors own all right, title, and interest in the Platform, including all software, design, trademarks, documentation, and related materials ("ChipIn IP"). These Terms do not transfer any ownership of ChipIn IP to you. You may not copy, modify, reverse engineer, decompile, create derivative works from, or otherwise exploit any ChipIn IP except as expressly permitted by these Terms.

10. Data Processing and Privacy

10.1 Data Processing Agreement.

Where you use the Platform to collect or process personal data of End Users, ChipIn processes that data on your behalf as a data processor. The terms governing that processing are set out in the ChipIn Data Processing Agreement, which is incorporated into these Terms by reference. You are the data controller for End User personal data and are responsible for compliance with all applicable data protection laws.

10.2 Our Privacy Policy.

ChipIn's collection and use of data relating to your account and your use of the Platform is governed by our Privacy Policy, available at chipinpro.com/legal/privacy.

10.3 End User data.

Personal data submitted by End Users through your event microsites is collected on your behalf. You are responsible for providing End Users with appropriate notice about how their data will be used and for ensuring you have a lawful basis for any processing you instruct us to carry out.

11. Security

11.1 Your security obligations.

You are responsible for maintaining the security of your account, including using strong passwords, enabling two-factor authentication where available, and managing access by Authorized Users. You shall notify us promptly at legal@chipinpro.com if you become aware of any unauthorized access to your account or any security breach involving your End Users' data.

11.2 Our security measures.

ChipIn implements reasonable technical and organizational measures to protect the Platform and the data processed through it. These measures are described in our Data Processing Agreement.

12. Warranties and Disclaimers

12.1 Your warranties.

You represent and warrant that: (a) you have the legal authority to enter into these Terms; (b) your use of the Platform will comply with all applicable laws; (c) all information and content you provide is accurate and does not infringe any third-party rights; and (d) you will fulfill all obligations to your End Users arising from events conducted through the Platform.

12.2 Platform provided as-is.

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CHIPIN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION. CHIPIN DOES NOT WARRANT THAT THE PLATFORM WILL BE FREE FROM DEFECTS, THAT DATA WILL NOT BE LOST, OR THAT THE PLATFORM WILL MEET YOUR SPECIFIC REQUIREMENTS.

12.3 No advice.

Nothing in the Platform or these Terms constitutes legal, tax, financial, or regulatory advice. You should consult qualified professionals regarding your obligations.

13. Indemnification

13.1 By you.

You agree to defend, indemnify, and hold harmless ChipIn LLC and its members, officers, employees, and agents from and against all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • Your use of the Platform or breach of these Terms;
  • Your events, including, but not limited to, any failure to deliver an event, fulfill auction items, process required refunds, or honor commitments to End Users;
  • Your Customer Content;
  • Any claim by an End User, donor, participant, or regulatory authority arising from your conduct of an event or fundraising campaign;
  • Your violation of any applicable law, including, but not limited to, any charitable solicitation, gaming, tax, or data protection law; or
  • Any chargeback, payment dispute, or Payment Processor Account action arising from your transactions.

13.2 Process.

The party seeking indemnification must: promptly notify the indemnifying party in writing of any claim; give the indemnifying party sole control of the defense and settlement; and provide reasonable cooperation. The indemnifying party may not settle any claim in a manner that imposes liability or obligation on the indemnified party without prior written consent.

14. Limitation of Liability

14.1 Exclusion of consequential damages.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14.2 Cap on liability.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CHIPIN'S TOTAL AGGREGATE LIABILITY TO YOU ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM, WHETHER IN CONTRACT, TORT, OR OTHERWISE, WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL SERVICE FEES YOU PAID TO CHIPIN IN THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED US DOLLARS ($100).

14.3 Exceptions.

Nothing in these Terms limits either party's liability for: (a) fraud or willful misconduct; (b) death or personal injury caused by negligence; or (c) any liability that cannot be limited under applicable law.

14.4 Essential basis.

The parties acknowledge that the limitations of liability in this Section reflect a reasonable allocation of risk and are an essential basis of the bargain between the parties. ChipIn would not provide the Platform on the terms set out here without these limitations.

15. Term and Termination

15.1 Term.

These Terms begin on the date you accept them and continue until terminated by either party in accordance with this Section.

15.2 Termination by you.

You may terminate these Terms at any time by closing your account and ceasing use of the Platform.

15.3 Termination by us.

We have the right to monitor, terminate, suspend, or delete any account at any time for any reason or no reason. It is our policy not to comment on any reasons for termination, and we have no obligation to provide you with a reason for termination.

15.4 Effect of termination.

On termination: your license to use the Platform ends; you must cease all use; ChipIn will use reasonable efforts to make your Customer Content available for export for 30 days following termination, subject to Platform availability, after which we may delete it in accordance with our data retention policies. Termination does not relieve you of obligations to End Users incurred prior to termination.

15.5 Survival.

Sections 8 (Customer Content), 9 (ChipIn IP), 13 (Indemnification), 14 (Limitation of Liability), 16 (Disputes), and 17 (General) survive termination.

16. Disputes

16.1 Informal resolution.

Before initiating any formal dispute, the party raising the issue must provide written notice to the other party describing the dispute in reasonable detail. The parties will attempt to resolve the dispute in good faith within 30 days of that notice.

16.2 Arbitration.

If the dispute is not resolved informally, it will be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules in effect at the time the arbitration is commenced. The parties agree that these Terms govern a commercial relationship between business entities and that the AAA Commercial Arbitration Rules apply. The arbitration will be conducted in New Hampshire or at a mutually agreed location. The arbitrator's award will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

16.3 Exceptions.

Either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration, or bring a claim in small claims court if the claim qualifies.

16.4 Individual claims only.

All arbitration will be conducted on an individual basis. Neither party may bring claims on a class, collective, or representative basis, and both parties waive the right to participate in class action litigation or class-wide arbitration.

16.5 Governing law.

These Terms are governed by the laws of the State of New Hampshire, without regard to its conflict of law principles.

17. General

17.1 Entire agreement.

These Terms, together with the DPA and Privacy Policy, constitute the entire agreement between the parties regarding the Platform and supersede all prior agreements, representations, and understandings.

17.2 Amendments.

ChipIn may update these Terms at any time at its sole discretion by posting a revised version. The revised version will be effective when posted. Unless otherwise stated, your use of the Platform after the revised Terms are posted constitutes your acceptance of the revised Terms.

17.3 Assignment.

You may not assign these Terms or your account without ChipIn's prior written consent. ChipIn may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets, on written notice to you.

17.4 Severability.

If any provision of these Terms is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.

17.5 Waiver.

Failure to enforce any provision of these Terms is not a waiver of the right to enforce such provision(s) at a later time.

17.6 Notices.

Legal notices to ChipIn must be sent to: ChipIn LLC, 221 Main St Ste N, Nashua, NH 03060, or by email to legal@chipinpro.com. Notices to you will be sent to the email address associated with your account.

17.7 Force majeure.

Neither party is liable for delays or failures caused by circumstances beyond their reasonable control, including natural disasters, government actions, internet outages, or third-party service failures, provided the affected party gives prompt notice and uses reasonable efforts to resume performance.

17.8 Relationship.

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

← Back to Legal